Frequently Asked Questions
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email or
message with a tracking link. You can use this link to track your parcel in
real-time.
What is your return policy?
All our products are handmade and
personalized with love, so we currently do not accept returns unless:
- You received the wrong item
- Your product arrived damaged
In such cases, please reach out to us within 48 hours of delivery with clear images and your order number.
Can I cancel or modify my order?
Since all our products are custom-made and handcrafted just for you,
we do not accept cancellations once the order is placed. Please make sure to
double-check all details before placing your order.
If there’s an urgent issue, feel free to reach
out to us within a few hours — we’ll try our best to assist you, but we cannot
guarantee cancellations or changes.
What is your shipping policy?
- Shipping time is mentioned on each product page.
- All orders are dispatched within the timeline mentioned.
- Once dispatched, delivery time depends on the location and courier service.
- Any delay after dispatch is unfortunately beyond our control and may be due to issues with the courier partner.
Do you offer international shipping?
Yes, we ship internationally!
- Actual shipping charges will apply.
- For placing an international order, please get
in touch with us via email or WhatsApp.
Do you offer Cash on Delivery (COD)?
No, we do not offer COD at the moment. All orders must be prepaid.
What is your privacy policy?
We respect your privacy. Your personal information is used only for order
processing and communication related to your order. We never share your data
with third parties.